Shipping policy

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Local delivery

Free local delivery is available for orders over $50 within the Bay area. For orders under $50, we charge $10 for local delivery.

Deliveries are made from 10-7 on Mon-Sat. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local pickup at 101 Henry Adams St San Francisco Design Center. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days (depending on stock availability). We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10-5 on Mon-Fri. Please have your order confirmation email with you when you come.

Refunds, returns, and exchanges

We accept returns up to 60 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at showroom@baboosf.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at showroom@baboosf.com.