Born in the previous century, I vividly recall the special occasion of buying new shoes. A trip to the small shoe store on Main Street was an event. The distinct smell of leather, the smooth feel of the shiny Italian shoes, the ritual of trying them on, walking in them, and truly feeling them—it was an experience, not just a transaction. My mother would chat with the shop owner or salesperson, engaging in a moment of connection and service. And when we finally selected the perfect pair, carefully placed in a beautiful box and tucked into a thoughtfully designed shopping bag, I walked out proudly, filled with joy.

Years later, that joy feels diminished. Shopping has become a single-sense experience, reduced to scrolling through endless pages, clicking a button, and receiving a box on the doorstep. It’s transactional, convenient, but devoid of magic. I long to share the rich, immersive experience of shopping with my 21-year-old son, but he knows nothing of traditional store etiquette. For him, the screen is reality—a flat, one-dimensional version of what was once a multi-sensory delight.

As a showroom boutique owner in Tribeca, NYC, I strive to bring that experience back. In my space, everything is meant to be touched, smelled, heard, and seen—you can even taste the sweetness of the world’s finest chocolates. It’s a nostalgic revival of something lost, yet entirely worth rediscovering.

Customers who visit my boutique don’t leave with mindless impulse buys. They select one or two special pieces—items they truly appreciate and fall in love with. In my 11 years of business, clients rarely return or replace a purchase. It reminds me of those cherished childhood shoes—not something grabbed off a shelf or mindlessly added to an online cart, but something chosen with intention and care.

So, I ask: Where has the experience gone? Shopping should be more than just a transaction—it should be a moment of discovery, connection, and joy.